Strategic Internal Communications for Health Care has ended
Strategic Internal Communications for Health Care
September 26 - 28, 2016
Washington, D.C.
Tuesday, September 27 • 9:35am - 10:10am
Bridging The “Shift Work Divide”-Fostering Staff Engagement In A 24/7 Work Place
New York Presbyterian Hospital

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The fluid nature of 24/7 hospital operations creates challenges unlike ordinary businesses;, patient care does not stop at 5:00 pm or on weekends; doors are never locked, lights are never turned off.

In order to deliver the highest quality, most compassionate care and service, and ultimately the best patient experience, all staff, at all levels, at every hour of the day need to align and engage with the core mission of the institution.


In this session, you will learn about the steps taken by NewYork-Presbyterian Hospital to address thise “shift work divide” mentality and support 24/7 staff engagement. In this pragmatic session you will gain an understanding as to:


  • Why a 24/7 strategy is pivotal to the success of any 24/7 organization
  • How to design and implement a 24/7 program at your institution
  • Challenges you will face when implementing a 24/7 program
  • Examples of initiatives implemented at NewYork-Presbyterian Hospital


Ariel Lenarduzzi, Program Manager, Employee Engagement

NewYork-Presbyterian Hospital

avatar for Ariel Lenarduzzi

Ariel Lenarduzzi

Program Manager, Employee Engagement, New York Presbyterian Hospital
Ariel Lenarduzzi is the Program Manager for Employee Engagement at NewYork-Presbyterian Hospital. His focus is working with the night, evening and weekend shifts of all units and departments to support a 24/7 staff engagement initiative. Ariel Lenarduzzi is a Healthcare professional... Read More →

Tuesday September 27, 2016 9:35am - 10:10am
DoubleTree by Hilton Washington, D.C.