Strategic Internal Communications for Health Care has ended
Strategic Internal Communications for Health Care
September 26 - 28, 2016
Washington, D.C.
Tuesday, September 27 • 2:30pm - 3:05pm
Engaging Employees To Boost Operational Performance: The Nexus between Patient And Employee Engagement
Northwell Health & Apprise Mobile

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Multiple studies have demonstrated that higher employee engagement leads to better overall operational performance.  With over 61,000 employees, a heavy reliance on traditional employee communications channels and a lack of accountability and consistency in messaging to frontline workers, Northwell Health was struggling to engage its employees and in turn, saw low patient satisfaction scores. Northwell Health is on a journey to become a best place to work. Over the past 3+ years, they have made significant changes and has nearly doubled its employee engagement percentile position in the health care industry and increased patient satisfaction scores in key facilities.


This session will connect the relationship between employee engagement, patient satisfaction and operational performance, giving insight to attendees on how to:


  • Initiate new hire orientation to drive culture and engagement
  • Leverage digital tools to enhance employee engagement while maintaining critical face-to-face interaction
  • Coordinate internal and external branding campaigns to maximize impact amongst multiple audiences including leaders, clinicians and non-clinicians


Sandi Riffle, Director of People Communications

Northwell Health

David Gill, Sr. Director, Talent & Organizational Effectiveness

Northwell Health

Jeff Corbin, Corporate Communications Consultant


avatar for Jeff Corbin

Jeff Corbin

Founder & CEO, theEMPLOYEEapp
Jeff Corbin is pioneering the use of technology in the communications industry as the founder of  APPrise Mobile™, a family of communications app solutions that includes theEMPLOYEEapp®, for secure employee communications. Through this experience, he understands how organizations... Read More →
avatar for David Gill

David Gill

Assistant Vice President, Employee Experience, Northwell Health
David Gill is the Assistant Vice President, Employee Experience with Northwell Health in the New York Metropolitan area. Within this role, David champions workforce engagement by working to improve employees’ experiences from attraction to retirement. David has responsibility for... Read More →
avatar for Sandi Riffle

Sandi Riffle

Director, People Communications, Northwell Health
Northwell Health is New York State’s largest health care provider and private employer. With 21 hospitals and nearly 450 outpatient practices, we serve more than 1.8 million people annually in the metro New York area and beyond. Our 61,000 employees work to change health care... Read More →

Tuesday September 27, 2016 2:30pm - 3:05pm
DoubleTree by Hilton Washington, D.C.

Attendees (1)